SERVPRO of Durango Employee Photos

Jennifer Nix, standing in front of a green van.

Jennifer Nix, Contents Manager

Since 2014, Jenni has demonstrated her dedication not only to SERVPRO of Archuleta, La Plata, Montezuma, & San Juan Co’s, but also to our customers with her strong integrity, empathy, and consideration for others.  She is our Content Manager certified in Fire and Smoke Restoration with IICRC.  Jenni is also an Esporta Certified Operator, and experienced in using our Assured Software Program.  She handles content cleaning, inventory, and manages any pack-outs that arise making sure all items are effectively handled, taken care of, and accounted for.

Wesley Bassett

Wesley is one of our Production Managers.  He has 8 years of restoration related experience and holds WRT, ASD & AMRT Certifications.

Troy standing in front of a green van.

Troy Hachmann

Troy is one of our Production Managers.  He is WRT certified and focuses on Customer Satisfaction for every restoration job he manages. During his free time, he enjoys outdoor activities.

Cory standing in front of a green van.

Cory Parker

Cory is one of our Crew Chiefs.  He has 25 years carpentry experience and is able to solve the most complicated restoration & put back issues we come across on our projects.

Jayden standing in front of a green van.

Jayden Steed

Jayden is one of our hard working technicians.  He is based in Farmington, NM and is able to respond to NM based calls in a timely manner to help prevent post call damage while the rest of the team rallies to the site.

Bill standing in front of a green van.

Bill Montano

Bill is one of our hard working technicians.  He is always working with a smile and understands that our clients are usually experiencing a stressful situation when we are on site.  He is compassionate and makes sure the job is done right the first time.

Ivin Palmer

Ivin is one of our hard working technicians.  He has over 5 years of carpet cleaning experience and as the last member out of a job, always leaves the carpets looking and smelling so fresh & so clean.

Kristi standing in front of a green van.

Kristi Arredondo

Kristi is our first line of contact for most customers and is compassionate about the stressful situations our clients are experiencing when they call us.  She is WRT certified and interfaces with your insurance company to help make the process go as smoothly as possible.

AJ Chapman

Aj is one of our hard working technicians.  He has over 6 years of custodial experience and his keen eye makes sure every nook & cranny get cleaned to our high standards that ensure client satisfaction.

Chad Norred

Chad is one of our hard working technicians. He has several years of carpet cleaning experience and is always working with a positive attitude.  His focus on customer satisfaction helps ensure that our clients are extremely satisfied with our results.

Melikai Hesse

Melikai is one of our Crew Chiefs.  He hold a WRT Certification and has several years of carpentry experience.  He is able to organize and direct our technician teams to respond quickly, perform efficiently and leave our clients with a smile.

Fiorella standing in front of a green van.

Fiorella Pacheco Dawson

Fio is the Administration-Generalist for SERVPRO of Archuleta, La Plata, Montezuma, & San Juan Co’s. She works entering data, preparing documents, picking up phone calls, in general, she is a big support for the office manager. When she is not working, she is enjoying outdoor activities like hiking and snowboarding. 

Marjorie standing in front of a green van.

Marjorie Vilchez

Marjorie Vilchez is our Office Manager at of SERVPRO of Archuleta, La Plata, Montezuma, & San Juan Co’s. She is very enthusiastic and loves helping our customers with any type of loss. She also does Accounts Payable. Marjorie is originally from Lima, Peru, and has been in the valley for over 4 years.